Bloom and Boom Limited distributes its products through authorised distributors and wholesale partners. To ensure that returns are processed quickly and correctly, customers must return products through the same authorised distributor or wholesaler from whom the goods were originally purchased.

Customers should first contact the authorised distributor or wholesaler that supplied the product to arrange the return. The distributor or wholesaler will confirm the return procedure and provide instructions for handling the product.

Where a return requires direct handling by Bloom and Boom Limited, or where instructed by the authorised distributor or wholesaler, products may be returned to the company’s United Kingdom office.

Primary Returns Address

Bloom and Boom Limited
Peacock Close
Cottenham
Cambridge
United Kingdom

Products returned without prior authorisation from the supplying distributor, wholesaler, or Bloom and Boom Limited may not be accepted.

All returned goods must be in their original condition and packaging unless the return relates to a verified product defect or quality concern. Proof of purchase may be required to process any return or refund request.

This process ensures that product returns are handled through the appropriate distribution channel and allows Bloom and Boom Limited and its partners to resolve the matter efficiently.

At Bloom & Boom Limited, customer satisfaction and product safety are our top priorities. Because we manufacture and supply hygiene products including Cuddles by Bloom & Boom baby diapers, AbsoviaX by Bloom & Boom adult diapers, and Comfortelle by Bloom & Boom sanitary pads, we must follow strict health and safety regulations regarding returns.

ITEMS ELIGIBLE FOR RETURN

Returns are accepted ONLY under the following conditions:

  • Wrong item delivered
  • Damaged or defective products upon arrival
  • Missing products from the shipment

ITEMS NOT ELIGIBLE FOR RETURN

For hygiene and safety reasons, returns are NOT permitted for:

  • Opened or unsealed packs
  • Used or partially used products
  • Products damaged after delivery due to improper storage
  • Products purchased from unauthorized resellers

RETURN REQUEST PROCEDURE

All return requests must be submitted within 7 days of receiving your order. Please provide:

  • Order number
  • Full name and contact details
  • Description of the issue
  • Clear photo or video evidence

Email: customercare@bloomandboom.co.uk

WhatsApp (Ghana): +233 537292914

UK Email: hello@bloomandboom.co.uk

REFUNDS

If your claim is approved, one of the following will be issued:

  • Replacement product
  • Store credit
  • Refund to the original payment method (5–10 business days)

Refunds will NOT be issued for:

  • Change of mind
  • Incorrect size ordered
  • Discounted or clearance items
  • Purchases from unauthorized sellers

EXCHANGES

Exchanges are only possible when:

  • The wrong product was delivered
  • A manufacturing defect is confirmed

DELIVERY & RETURN SHIPPING

  • If Bloom & Boom is at fault, all return shipping costs are covered.
  • If incorrect address details were provided by the customer, related fees may not be refundable.

INTERNATIONAL RETURNS

Procedures may vary by country, but hygiene restrictions remain the same.

PURCHASES FROM RETAILERS

If purchased from a supermarket, pharmacy, or third-party store, returns must be processed through the retailer.

CONTACT INFORMATION

Bloom & Boom Limited
38 Peacock Close
Cottenham, Cambridge
CB24 8BA
United Kingdom

Email: hello@bloomandboom.co.uk / customercare@bloomandboom.co.uk
Website: www.bloomandboom.co.uk